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PPM Resident Repairs

Non-Emergency

Service Requests

PPM firmly believes in providing quality service to our residents. We want to make sure your apartments are in good working order.  Please fill out the information in the form below and our Service Department will contact you as soon as possible. Only one service request is allowed per submission.  Please allow 2 business days for processing and review for all non-emergency repairs.

You can also still call the Service Department 24 hours a day.  The Service Department is available Monday to Friday from 8:30 AM – 8:45 PM and on Saturday and Sunday from 8:30 AM to 5:00 PM except on holidays.  The Department of Public Safety answers calls outside the above hours at 718-319-8042 24/7.  Please be advised that many calls outside of normal business hours from Monday to Friday 8:30 AM – 4: 30 PM may be billable depending on the nature of the service.

As always, please call 718-518-1000 for emergency or more urgent issues.

If you smell gas or suspect there is a gas leak, leave the premises immediately and take others with you. Once you are a safe distance away, please call:

Con Edison at 1 (800) 752-6633

  • COVID-19 Reporting

    In an ongoing effort to protect residents and staff during the ongoing pandemic, you must fill out this pre-screening form to submit this request.

  • If the answer to either question is yes, and the reason for the visit is not an emergency, the visit may have to be rescheduled until 14 days has elapsed since the potential exposure, or until the household member is feeling well.

    If the answer to either question is yes, and the reason for the visit cannot reasonably be postponed, the unwell or potentially exposed person will be asked to remain in a separate room, or otherwise to keep a safe distance (not less than 6 feet) from the personnel entering the apartment.

    Repair Request

  • Select one repair type.
  • Please give us any additional information about this request in as few words as possible. Thank you.