In an ongoing effort to protect residents and staff during the ongoing pandemic, you must fill out this pre-screening form to submit this request.
If the answer to either question is yes, and the reason for the visit is not an emergency, the visit may have to be rescheduled until 14 days has elapsed since the potential exposure, or until the household member is feeling well.
If the answer to either question is yes, and the reason for the visit cannot reasonably be postponed, the unwell or potentially exposed person will be asked to remain in a separate room, or otherwise to keep a safe distance (not less than 6 feet) from the personnel entering the apartment.
Online Heat Complaints are only accepted Monday – Friday 8:30 a.m. – 3:00 p.m. All other times, please call the Service Department directly at 718-518-1000.